Honeycomb Aerospace will provide you with efficient and satisfactory product maintenance and support services
Honeycomb is equipped with professional support service personnel. Each after-sales maintenance service uses original parts, aiming to provide you with efficient and reliable product maintenance support. If necessary, spare parts will also be provided for your use. Honeycomb will take care of each product sold. If the fault is caused by other products purchased separately by the user, the corresponding loss shall be borne by the user.
During the warranty period, Honeycomb will provide free repair and replacement services for parts damaged by non-human operation errors;
Out of the warranty period, Honeycomb will also provide paid maintenance and replacement services for product failures,
For product failures and accidents caused by the user’s own reasons, Honeycomb can also provide paid maintenance and replacement services.
Honeycomb will provide you with a one-year UAV insurance service, which includes the includes UAV hull insurance and third party liability insurance in terms of the UAV system. Renewal services will be provided and reinsurance related matters will also be handled after the expiration.
Honeycomb will provide you with efficient and satisfactory product maintenance and support services.
Honeycomb is committed to providing every user with the most timely and high-quality after-sales service. This after-sales service policy applies to any product or service you purchase from Honeycomb.
The products and services sold by Honeycomb will provide free one-year warranty service from the date of final acceptance, or you can purchase extended warranty service.
When a malfunction occurs, you can fill in the after-sales service application form through the official website (hcuav.com)-product maintenance, or contact the corresponding technical personnel for communication. Honeycomb will respond to the failure within 24 hours and provide emergency plans. If necessary, it can provide on-site technical services for free within 48 hours, and provide spare machines or spare parts free of charge.
During the warranty, if the equipment or system fails, Honeycomb will be responsible for investigating the cause of the failure and completing the repair until the acceptance index and performance requirements are met. The after-sales service content and standards during the warranty period include but are not limited to the following: